• Can I make a group booking?

Absolutely. Please call our customer service department during office hours.

  • Can I purchase tickets by phone?

Of course. Please call our customer service department during office hours.

  • If I am a disabled person what is the best way for me to make a booking?

Please call our customer service department during office hours. We are able to provide details of wheelchair accessible seating etc.

  • Why do tickets run out so quickly?

Unfortunately for some events, demand for tickets far outweighs the number we can supply. Tickets are sold to customers on a first-come first-served basis, and we do not operate a waiting list for cancellations.

  • I haven’t received my confirmation email, what should I do?

If you don’t receive your confirmation email, please allow up to 24 hours for it to reach you at busy periods and also check it hasn’t gone into your junk mail folder. 
Please call our customer service department during office hours for more details.

  • I’ve lost my booking reference number – what can I do?

Please call our customer service department during office hours for more details.

  • How do I contact Sound Travel?

Please either call our customer service department on 02921 430053, Monday-Friday 9.30am – 5.30pm or use our contact form

  • Are the tickets you sell in packages official tickets?

Yes they are. We work in partnership with the venue, event organiser or ticketing company who give us an allocation of tickets to sell in our packages only.

  • I only want to buy a ticket. Can I?

No, unfortunately we only sell packages that includes hotels and or travel arrangements. If you want to buy a ticket only then please contact the ticketing company.

  • Why have Sound Travel got tickets when an event is sold out?

Because we have an allocation of tickets that are packaged and usually packages donʼt sell as quickly as tickets.